CUSTOMER REVIEWS

Great renter

Amazing and fun guests!

We had a boat ride with Frankie and Lulu and it was for my sisters hens do. We had such an incredible time both Frankie and Lulu were accommodating, super friendly and so much fun. Fantastic hosts we would absolutely come again.

Hope you had enjoyed it!!

The boat was fine. There weren't any problems with it nor the crew.

The booking process was poor. I booked a catamaran, called Mariah, and was then informed that it was not available. I was told to book the "Great White". I could not find it on the Sailo website since boats are not listed by their names. I couldn't get help from the owner, so I had to escalate to Sailo. It was irritating that Sailo doesn't have a phone number to speak to a real human. Essentially, Sailo got the owner to help me. The owner and I agreed on a fee for a 5 hrs day on the Great White.

Once I was booked on the Great White, getting basic information about the marina, meeting time, etc... was difficult. I had to escalate to Sailo twice to get a call and get basic information.

On the day of the booking, the agreed upon time to meet at the marina was 12:30pm. No one from the boat came out to great us until 1:30pm. The owner called and tried charging my an additonal $950 even though the website (and our past discussion) mentioned a $500 docking fee. I refused to pay more than the $500. He apologized for his crew being late in getting started; and stated that he would be kept out an hour longer (until 7pm).

The experience aboard the catamaran was fine. We never got the extra hour to compensate for their lateness.

It was a disappointing experience. Poor communication, lots of surprises, lateness of the crew, etc... should not have happened.