CUSTOMER REVIEWS

We had a great boat trip with Marcel. We were tight on time so he took us straight out to a sandbar, where we relaxed and swam, and we also did some tubing on the way back in which was an unexpected, fun surprise! Marcel was knowledgeable, friendly, and very accommodating. Would absolutely recommend!

The boat was extremely clean and well taken care of. We rented for 4 hours for 8 girls as part of a bachelorette weekend and we all had a great time going to the sand bar! Our captain Aaron was extremely nice and accommodating. As another review mentioned, he knew we would want to take pictures and he offered to take a ton! The boat was one of the highlights of our trip. Would definitely recommend!

Referred by Travel The Bronx - excellent family day trip! Captain Frank was courteous, responsive, and accommodating. Will certainly book again.

I would not recommend renting from this site OR this owner. I contacted a couple owners before booking this yacht and had either zero response or conflicting booking info.

Although most of this owner's reviews are pleasant, I can say my experience was far from it. I contacted the owner Elena to request info regarding her 60 ft Ferretti on June 11th.. We communicated about details and after she confirmed the boat's availability, I promptly booked the yacht for the 2 hr duration on June 22nd 3pm-5pm. Paid in full. After booking was complete I once again confirmed my 3pm timing. Elena replied and assured me the reservation was accurate. The next day I actually reached out and spoke with her directly concerning bad weather policy. She was pleasant, we discussed my reservation specifically. I informed her that I was hosting a bachelorette weekend in Miami and we were all tourists so a contingency would be needed if weather was not favorable. Elena explained the weather protocol and advised me not to check forecast until closer to the week of travel. The next day, she contacted me saying that she could not fulfill my reservation due to it being a 2 hour booking on a weekend. I asked her to explain how could this be when I not only book that time frame on sailo.com BUT she confirmed and accepted my payment for the 2 hr price NOT a half day amount which is clearly more. She quickly blamed the website and offered me another "yacht"... a big orange fancy speedboat in my opinion. I declined that offer because that was not the yacht I wanted nor paid for. She gave the option to change my times. One for 10am and the other for 8pm. Ridiculous! I reminded her that we were only in town for the weekend and had very little flexibility. I would be willing to change times as long as it was realistic. We would not be able to make an early AM time and 8pm at night was just insulting. Side note, she did not have a previous booking in my time slot , she must have just wanted to leave it open for someone who may want a longer booking. Basically, more money for her. She claimed that she would figure something out so that this didn't ruin our trip. And if she couldn't, then we would get a full refund.

Two days go by and I don't hear anything for her. I reached out on June 15th to confirm the reservation was still intact... she simply reply "Unfortunately we can only do 8pm-10pm."
As if we hadn't booked and confirmed my time originally . After I explained how disappointed I was with her customer service and how unfair this all was. She said nothing. When I reached out again, she the said Sailo was finding me another boat. No one from sailo ever contacted me. I then was left with no choice but to tell her to cancel.

Now, here's the kicker... she cancels the reservation and SAILO.COM still charges ME the $73 service fee! How outrageous ! I contacted Elena and sailo because this is just wrong. Still waiting for response from the company .Now, I am currently in the process of finding a new yacht with less that a week before my party 12 arrives in Miami with hearts set on a yacht experience. But I assure you that I will not use this 3rd party site ever again.

Aour charter was great the captain was great the host was great. It was Safe and fun. I will be using this charter again