BOAT QUESTIONS AND ANSWERS
Questions and Answers about boats on Sailo
Find out more information about the boat rentals and yacht charters on Sailo by reading the
questions that renters are asking directly the boat owners and the answers they receive. The
general topics vary from details about pick-up and drop-off locations, inquiries about
activities you can do on a boat rental, catering options, safety questions, etc.
At Sailo we encourage all our users to communicate with the boat owners and request additional information about the sailboats, motor boats and catamarans available for rent on the platform. On each boat page there is a Customer Questions & Answers public section, where any user can ask general questions about the boat or yacht charter. As a customer, you can also choose to initiate a private conversation with the owner by clicking on the "Message Owner" blue button.
At Sailo we encourage all our users to communicate with the boat owners and request additional information about the sailboats, motor boats and catamarans available for rent on the platform. On each boat page there is a Customer Questions & Answers public section, where any user can ask general questions about the boat or yacht charter. As a customer, you can also choose to initiate a private conversation with the owner by clicking on the "Message Owner" blue button.
Question:
How many days in advance do I need to cancel?
Answer:
For this boat rental, owner will refund 75% of the total charter amount if cancelled 21 business days in advance of the charter date. Owner will refund 50% of the total charter amount if cancelled between 21 and 14 business days in advance of the charter date. Cancellations within 14 business days of the event are non-refundable (Total fee is forfeited). Rescheduling a charter date incurs a 25% fee if done more than 21 business days in advance, a 50% fee if done between 14 and 21 business days of the event and a 75% fee if done within 14 business days of the event. Rescheduling Fees are collected upon the agreement of the new charter date. Cancellations due to weather are made only by the captain. This decision can be made up until one hour before departure. A full refund or the option to reschedule without a fee is available if the Captain cancels due to weather.
by Janet
on July 17th 2018
Question:
How long before do i need to cancel?
Answer:
For this boat rental, owner will refund 75% of the total charter amount if cancelled 21 business days in advance of the charter date. Owner will refund 50% of the total charter amount if cancelled between 21 and 14 business days in advance of the charter date. Cancellations within 14 business days of the event are non-refundable (Total fee is forfeited). Rescheduling a charter date incurs a 25% fee if done more than 21 business days in advance, a 50% fee if done between 14 and 21 business days of the event and a 75% fee if done within 14 business days of the event. Rescheduling Fees are collected upon the agreement of the new charter date. Cancellations due to weather are made only by the captain. This decision can be made up until one hour before departure. A full refund or the option to reschedule without a fee is available if the Captain cancels due to weather.
by Janet
on July 17th 2018
Question:
Up until when can I cancel?
Answer:
For this boat rental, owner will refund 75% of the total charter amount if cancelled 21 business days in advance of the charter date. Owner will refund 50% of the total charter amount if cancelled between 21 and 14 business days in advance of the charter date. Cancellations within 14 business days of the event are non-refundable (Total fee is forfeited). Rescheduling a charter date incurs a 25% fee if done more than 21 business days in advance, a 50% fee if done between 14 and 21 business days of the event and a 75% fee if done within 14 business days of the event. Rescheduling Fees are collected upon the agreement of the new charter date. Cancellations due to weather are made only by the captain. This decision can be made up until one hour before departure. A full refund or the option to reschedule without a fee is available if the Captain cancels due to weather.
by Janet
on July 17th 2018
Question:
How many days before do I need to cancel?
Answer:
For this boat rental, owner will refund 75% of the total charter amount if cancelled 21 business days in advance of the charter date. Owner will refund 50% of the total charter amount if cancelled between 21 and 14 business days in advance of the charter date. Cancellations within 14 business days of the event are non-refundable (Total fee is forfeited). Rescheduling a charter date incurs a 25% fee if done more than 21 business days in advance, a 50% fee if done between 14 and 21 business days of the event and a 75% fee if done within 14 business days of the event. Rescheduling Fees are collected upon the agreement of the new charter date. Cancellations due to weather are made only by the captain. This decision can be made up until one hour before departure. A full refund or the option to reschedule without a fee is available if the Captain cancels due to weather.
by Janet
on July 17th 2018
Question:
Will a refund be issues if there's bad weather?
Answer:
If weather conditions are deemed to be unsafe, please contact the boat owner to reschedule or work out a refund.
by Janet
on July 11th 2018
1094
Questions
1094
Answers
or
Interested to offset part of your boat ownership costs? List your boat in minutes and for free. Sailo offers 24/7 customer support for all bookings and enables all boat owners to communicate directly with guests. As a boat owner, you choose rental rates and availability. You can accept or refuse any booking request or renter.